Frequently Asked Questions

You will need to cancel a booking at least 48 hours before the appointment is scheduled. This allows me time to offer the appointment to another client. As a small business I rely on being able to schedule my time to my clients needs and last minute cancelations mean I can’t be as effective.

If you cancel a booking at least 48 hours ahead of time there is no charge for cancelling or rescheduling.
If you cancel within 48 hours you will be charged for 100% of the appointment time and the travel time.

Sometimes claims get rejected and if so I can help identify what the problem is. We can then look at further defining your needs and I can write more detailed and specific reports to support another claim. Having a claim rejected can be very disheartening and part of what makes Enhancing Independence different from other providers is my commitment to work alongside my clients to ensure they get the best outcomes for their needs.

You’ve come to the right place. I specialise in getting to know my clients needs and then informing them on the wide range of options that are available to them. I have an in-depth knowledge of NDIS procedures. I have expertise in equipment and services options. I can bring my knowledge of your needs together with my knowledge of the industry and the NDIS to gain you the best outcomes.

Yes, many of my clients have intellectual disabilities and many are non-verbal. One of the joys of my work is in taking the time to connect with every client and in learning to communicate in the ways most comfortable to them. I am especially mindful of communication needs when we set up new equipment, to ensure the client can always access speech-generating devices, visual aids, assistance buttons and the like.